Update on Beauty Subscriptions

As you may have read in some of my previous beauty blogs, I ended up being very disappointed in Loose Button's Luxe Box subscription service over the course of the past few months.

For one, they continue to send samples from brands we've previously received - and two, generally their service has just gone downhill lately.

I was optimistic Loose Button would step up their game with Glymm and now Topbox providing a similar service however, it appears that they have not.

Their boxes are taking longer and longer to arrive each month. This month, boxes were supposed to be sent out between December 12th and 16th. However, on December 16th I received an email from Loose Button saying they couldn't get my box out on time, and it would be shipped on Monday (today).

Here is the email ... Of special note is the lovely personalization on the email ... "Hi (first name)" ... *facepalm*

What really ticks me off is that Loose Button ought to have known that December is a busy shipping month and gotten their boxes out earlier. It's really disappointing for their customers, especially those of us that are out West and are founding members, to have to wait for our boxes when some people have already had their boxes since December 14th.

Also, reading the comments on Loose Button's Facebook page, there are a lot of unhappy people with this month's box. Last month, some of us received an expired Moroccan Oil product and were told "we are sending you a Moroccanoil Luminous Hairspray and a special something in your next box, as a replacement for the expired Hydrating Styling Cream".  Unfortunately people are reporting that they are not receiving these products in addition to the regular contents of the December box, but in place of.  Boo Loose Button

Another concern is that it is reported that this month's samples are poor - especially the half full perfume samples. Add that to the Moroccan Oil products that have apparently replaced the regular samples and people are just very unhappy.  Me included.

Topbox was intuitive enough to know that December is a busy shipping month and decided to send their boxes early - starting with boxes for those of us out West which was an awesome gesture, and Glymm also promptly sent their boxes too. Why couldn't Loose Button do the same??

Unfortunately after one too many disappointments, I emailed Loose Button yesterday asking for my yearly subscription to be cancelled. I have yet to hear back from them.